CANCELLATIONS & REFUNDS POLICY
ZUVOU by PRECIBEL
Precibel Private Limited
Brand Name: Zuvou
Effective Date: 1st July 2024
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At Zuvou, we strive to ensure that our customers have a satisfying shopping experience. This Cancellation and Refund Policy outlines the terms and conditions for order cancellations, returns, and refunds. Please read it carefully before making a purchase.
1. Order Cancellation
a. Cancellation by Customer:
- You can cancel your order within 24 hours of placing it. To cancel your order, please contact us at support@zuvou.com with your order details.
- If your order has already been processed or shipped, cancellation is not possible.
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b. Cancellation by Zuvou:
- We reserve the right to cancel orders for any reason, including but not limited to product unavailability, errors in pricing, or issues with your payment method.
- If we cancel your order, you will be notified via email and a full refund will be issued.
2. Return Policy
a. Eligibility for Returns:
- To be eligible for a return, the product must be unused, in the same condition that you received it, and in its original packaging.
- Returns must be initiated within 7 days of the delivery date.
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b. Non-Returnable Items:
- Certain items are not eligible for return, including custom-made products, items purchased on sale, and gift cards.
c. Return Process:
- To initiate a return, please contact us at hello@precibel.com with your order number and reason for return.
- Our customer service team will provide you with instructions on how to return the product.
- You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.
3. Refund Policy
a. Refund Eligibility:
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
b. Late or Missing Refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, as it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at hello@precibel.com.
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4. Damaged or Defective Products
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a. Reporting Damages:
- If you receive a damaged or defective product, please notify us within 48 hours of delivery by contacting us at hello@precibel.com.
- Provide details of the damage or defect, along with photographic evidence.
b. Resolution:
- We will arrange for a replacement or issue a full refund, including shipping costs, for damaged or defective products.
5. Exchange Policy
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at hello@precibel.com.
6. Contact Information
If you have any questions or concerns about this Cancellation and Refund Policy, please contact us at:
Precibel Private Limited,
M/s Proworks,
No. 235, 2nd Floor, Binnamangala,
13th Cross Road, 2nd Stage, Indiranagar,
Bangalore, Karnataka-560038,
India
Brand Name: Zuvou
Email: hello@precibel.com
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By making a purchase on our website, you acknowledge that you have read, understood, and agree to this Cancellation and Refund Policy. Thank you for choosing Zuvou for your home decor needs.